1. Introduction

If you do not agree to these Terms, please do not use our services. We reserve the right to modify these Terms at any time, and your continued use of our services constitutes acceptance of any changes.

2. Acceptance of Terms

By accessing, browsing, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations.

• You must be at least 18 years old to use our services
• You represent that you have the legal capacity to enter into these Terms
• You agree to provide accurate and complete information when required
• You are responsible for maintaining the confidentiality of your account credentials

3. Services Description

Cipher Labz provides comprehensive technology solutions including:

• Cloud-based Enterprise Resource Planning (ERP) systems
• Industrial automation solutions
• Internet of Things (IoT) platforms
• AI-driven technologies and analytics
• Custom software development services
• Consulting and implementation services
• 24/7 technical support and maintenance

4. User Responsibilities

As a user of our services, you agree to:

• Use our services only for lawful purposes and in accordance with these Terms
• Maintain the confidentiality of your account credentials and notify us of any unauthorized access
• Provide accurate, current, and complete information when required
• Comply with all applicable laws, regulations, and industry standards
• Not attempt to gain unauthorized access to our systems or other users' accounts
• Not use our services to transmit malicious code, spam, or other harmful content
• Respect intellectual property rights and not infringe on third-party rights

5. Intellectual Property Rights

All content, software, and materials provided through our services are protected by intellectual property laws and are owned by Cipher Labz or our licensors.

• You may not copy, modify, distribute, or create derivative works without written permission
• You may not reverse engineer, decompile, or disassemble our software
• You retain ownership of your data and content
• You grant us a license to use your data as necessary to provide our services

6. Privacy and Data Protection

We are committed to protecting your privacy and personal information. Our data collection and use practices are governed by our Privacy Policy.

• We collect only the information necessary to provide our services
• We implement industry-standard security measures to protect your data
• We comply with applicable data protection laws including GDPR and local regulations
• We do not sell or share your personal information with third parties without consent
• You have the right to access, update, or delete your personal information

7. Service Level Agreement

We strive to provide reliable and high-quality services with the following commitments:

• Uptime: 99.9% availability for cloud-based services
• Support: 24/7 technical support for critical issues
• Response Time: Initial response within 4 hours for critical issues
• Updates: Regular system updates and security patches
• Backup: Daily automated backups with disaster recovery capabilities

8. Limitation of Liability

To the maximum extent permitted by law, Cipher Labz shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

• Our total liability shall not exceed the amount paid by you for the services in the 12 months preceding the claim
• We are not responsible for any loss of data, profits, or business opportunities
• We do not guarantee that our services will be uninterrupted or error-free
• You are responsible for backing up your data and implementing appropriate security measures

9. Termination

Either party may terminate these Terms and your access to our services at any time:

• You may terminate your account at any time through your account settings
• We may terminate your access immediately if you violate these Terms
• We may terminate services with 30 days' notice for business reasons
• Upon termination, your right to use our services ceases immediately
• We will provide reasonable assistance for data export upon termination

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to conflict of law principles.

• Any disputes shall be resolved through binding arbitration in Colombo, Sri Lanka
• You waive any right to participate in class action lawsuits
• We encourage resolving disputes through direct communication first
• If arbitration is not available, disputes shall be resolved in the courts of Sri Lanka

11. Contact Information

If you have any questions about these Terms, please contact us: